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Warranty and Returns


Welcome to Rosegal.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience at Rosegal!

Returnable Items Non-Returnable Items Returns Process Return Shipping Costs
Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Non-Returnable Items

We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.

Notes: All returns must be authorized by the Rosegal Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process

Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
  • Order number
  • SKU number or product name
  • Reason for return
  • 2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
    3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
    4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
    Return Shipping Costs

    1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
    2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

    Please contact our Support Center for further help. We will do our very best to help you.