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Warranty and Returns



Welcome to Rosegal.com. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with Rosegal!

Returnable Items Non-Returnable Items Returns Process
Returnable Items Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.

 Note: Due to issues with the return warehouse, direct returns are currently unavailable. For any problems, please contact Support Center first, and we will do our utmost to resolve them for you.
Non-Returnable Items We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.
4.Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals.These items are not covered by the return policy for hygiene and safety reasons.

Note: All returns must be authorized by the Rosegal Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame Please carefully follow our returns process to minimize any delays: 
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
  • • Order number
  • • SKU number or product name
  • • Reason for return
    		•
    For credit card refunds, please allow between 7-14 business days for the transaction to process. 
    For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 
    For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 
    For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
    rosegal If you still need assistance, please Contact Us.We will do our very best to help you.